Privacy Policy — teosbet
Your privacy is a fundamental commitment at teosbet. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player on our Bangladesh platform.
Our Privacy Commitments
The following highlights summarise the core principles that underpin teosbet's approach to data privacy. They do not replace the full policy text below, which all players are required to read and understand.
teosbet ("we", "us", "our") is committed to protecting the privacy and personal data of all players who register and interact with our online casino and sports betting platform. This Privacy Policy sets out in plain, formal English how teosbet collects, processes, stores, shares, and safeguards your personal information when you use the teosbet website, mobile platform, and associated services from Bangladesh or elsewhere. By registering a teosbet account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall user agreement.
1 Data We Collect
teosbet collects personal data through several channels: directly from you when you register an account or interact with our platform; automatically through your use of the platform; and from third-party service providers where necessary for identity verification and fraud prevention. The categories of data we collect are described below.
Registration & Identity Data
When you create a teosbet account, we collect the following information that you provide directly:
- Full legal name (as it appears on your government-issued identification document)
- Date of birth (used for age verification — teosbet is an 18+ platform)
- Email address (used as your primary communication and account login channel)
- Mobile number (a Bangladeshi mobile number is required for SMS verification)
- Residential address (city, district, and postal area within Bangladesh)
- Username and encrypted password (we never store passwords in plain text)
Identity Verification (KYC) Documents
To comply with our Know Your Customer obligations and to process withdrawals, teosbet may request the following documents from registered players:
- A valid government-issued photo ID — National Identity Card (NID), passport, or driving licence
- Proof of address — a utility bill, bank statement, or mobile wallet statement issued within the last three months and showing your name and residential address
- Payment method verification — a screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or Upay account used for deposits
- Source of funds declaration — in cases where unusually large deposits or withdrawals are identified, we may request documentation confirming the legitimate origin of funds
Financial Transaction Data
teosbet records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bonus credits, bet settlements, and account balance adjustments. We retain records of the payment method references (such as bKash transaction IDs, Nagad reference numbers, and bank transfer references) associated with each transaction. We do not store full payment card numbers, bank account numbers, or mobile banking PINs on our systems.
Gameplay & Betting Data
We record all betting and gaming activity carried out on your teosbet account, including the games played, stakes placed, odds accepted, bet outcomes, session durations, and in-play actions. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement purposes.
Technical & Device Data
When you access teosbet, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone setting, and referring URL. This information is used for security monitoring, fraud detection, and platform performance optimisation.
Communications Data
If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, the date and time of contact, and the outcome of any support interaction. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
2 How We Use Your Data
teosbet processes your personal data only for clearly defined and lawful purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which we rely for each purpose.
| Processing Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login credentials | Performance of contract |
| Age verification (18+ compliance) | Date of birth, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, payment method references | Performance of contract |
| Fraud and money laundering prevention | Identity, financial, technical, device data | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Gameplay data, session data, communications | Legal obligation / Legitimate interest |
| Customer support delivery | Identity, communications, account data | Performance of contract |
| Platform security and performance | Technical and device data, IP address | Legitimate interest |
| Service communications (account notices) | Contact data, account status data | Performance of contract |
| Promotional communications (opt-in only) | Contact data, gameplay preferences | Consent |
Marketing Communications
teosbet will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or seasonal offers (such as BPL promotions, Eid offers, or Pohela Boishakh specials) if you have explicitly opted in to receive such communications during or after registration. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support at support@teosbet. Withdrawal of marketing consent does not affect the processing of data for other lawful purposes.
Automated Decision-Making
teosbet uses automated systems for certain account-level decisions including fraud scoring, suspicious betting pattern detection, and responsible gaming intervention triggers. Where an automated decision produces a significant effect on your account (such as a temporary account suspension), you have the right to request human review of that decision by contacting our support team. We will respond to all such requests within five business days.
3 Data Sharing & Disclosure
teosbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with external parties only in the circumstances described below, and only to the minimum extent necessary for each specific purpose.
Service Providers and Technology Partners
We engage carefully selected third-party service providers who assist us in operating the teosbet platform. These may include:
- Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners process deposit and withdrawal transactions on our behalf. These providers receive only the transaction reference data necessary to execute and verify each payment.
- Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios power the games available on the teosbet platform. Game providers may receive anonymised session data for the purpose of game performance monitoring and dispute resolution.
- Identity verification services: We use certified KYC technology partners to assist in verifying the identity and age of registered players. These providers process identity document data under strict data processing agreements.
- Platform hosting and cloud infrastructure: teosbet's platform operates on secured cloud infrastructure. Our hosting provider processes technical data on our behalf under contractual data protection obligations.
- Customer support technology: Our live chat and ticketing system is operated via a third-party platform. Support communications are stored and processed by this provider under a binding data processing agreement.
All third-party service providers engaged by teosbet are required to implement appropriate technical and organisational security measures and to process data only on our documented instructions.
Legal and Regulatory Disclosure
teosbet may disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or courts where we are required to do so by applicable law, valid legal process, or binding regulatory instruction. In such cases, we will disclose the minimum data required to fulfil the legal obligation and will notify the affected player where we are legally permitted to do so.
Business Transfers
In the event that teosbet undergoes a merger, acquisition, restructuring, or asset sale, personal data held by the platform may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, we will provide advance notice to registered players and ensure that the successor entity is bound by privacy commitments no less protective than those set out in this Policy.
4 Cookies & Tracking Technologies
teosbet uses cookies and similar browser-based technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the teosbet platform:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. Without these, core platform functions do not operate. | No — these are essential |
| Functional | Remembering your language preference, game lobby layout, and display settings across sessions. | Yes — via account settings |
| Analytics | Aggregated, anonymised data about how players navigate the platform, which games are most used, and where errors occur. Used to improve the platform only. | Yes — via account settings |
| Security & Fraud Detection | Device fingerprinting and behavioural signals used to detect multi-account fraud, bot activity, and unusual login patterns. | No — these are essential for platform integrity |
teosbet does not use advertising cookies, third-party retargeting pixels, or social media tracking tags on our platform. You will not see teosbet-related advertisements served to you on other websites based on cookies set during your teosbet sessions.
You may manage cookie preferences through your browser settings. Disabling strictly necessary or security cookies may impair your ability to log in or use certain platform features. If you have questions about specific cookies set during your teosbet session, please contact support@teosbet.
5 Data Security Measures
teosbet treats the security of player data as a core operational responsibility. We implement a layered set of technical and organisational security controls designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Security Controls
- TLS/SSL encryption: All data in transit between player devices and teosbet servers is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS across all pages and API endpoints.
- Encrypted data storage: Sensitive personal data fields (including identity document images, KYC records, and financial data) are stored using AES-256 encryption at rest.
- Password hashing: Player passwords are stored exclusively as salted cryptographic hashes. Plain-text passwords are never retained in our systems.
- Two-factor authentication: teosbet supports optional two-factor authentication (2FA) for player accounts, providing an additional layer of protection against unauthorised login.
- Intrusion detection and monitoring: Our infrastructure is monitored around the clock for suspicious activity, unauthorised access attempts, and anomalous data access patterns.
- Regular security testing: teosbet conducts periodic security assessments of its platform infrastructure and application code to identify and remediate vulnerabilities.
Organisational Security Controls
- Access to player personal data is restricted to teosbet staff and contractors who have a genuine operational need to access it, on a role-based, least-privilege basis.
- All staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
- Third-party service providers are assessed for security compliance before engagement and are bound by contractual data protection requirements.
Data Breach Response
In the event of a confirmed personal data breach that poses a risk to affected players, teosbet will take immediate containment action and will notify impacted players as promptly as practicable, providing a description of the nature of the breach, the data categories affected, and the steps players can take to protect themselves. We will also fulfil any applicable regulatory notification obligations arising from the breach.
6 Data Retention Policy
teosbet retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The following general retention schedule applies:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure | Legal obligation (AML / KYC regulatory requirements) |
| KYC verification documents | 5 years from the date of verification or account closure, whichever is later | Legal obligation |
| Financial transaction records | 7 years from the date of each transaction | Legal obligation (financial record-keeping requirements) |
| Gameplay and betting records | 5 years from the date of the activity | Legitimate interest (dispute resolution, responsible gaming audit) |
| Customer support communications | 3 years from the date of the interaction | Legitimate interest (dispute resolution, quality assurance) |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter | Legal obligation (consent audit trail) |
| Technical and device logs | 12 months from the date of collection | Legitimate interest (security monitoring) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data deletion procedures. Anonymised, aggregated data that no longer identifies any individual may be retained indefinitely for statistical and platform improvement purposes.
7 Your Privacy Rights
As a teosbet player, you hold a number of rights with respect to your personal data. These rights are described below along with the procedure for exercising each one.
Right of Access
You have the right to request a copy of the personal data that teosbet holds about you. Upon receipt of a verified access request, we will provide a structured summary of your personal data within 30 calendar days. Access requests may be submitted to support@teosbet with the subject line "Data Access Request" and must include sufficient information for us to verify your identity before data is released.
Right to Rectification
If any personal data that teosbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Minor corrections (such as updating a mobile number or email address) can be made directly through your account dashboard. For corrections to identity data (name, date of birth), please contact support with supporting documentation.
Right to Erasure
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis for processing applies. Please note that the right to erasure is not absolute: teosbet is required to retain certain categories of data (particularly KYC and financial transaction records) for legally mandated periods regardless of a deletion request, as described in Section 6 above.
Right to Restrict Processing
You may request that teosbet restrict the processing of your personal data in specific circumstances, such as while the accuracy of data is being contested or while a complaint is under review. During a restriction period, the affected data will be stored but not otherwise actively processed.
Right to Object
Where teosbet processes your data on the basis of legitimate interest (as indicated in the table in Section 2), you have the right to object to that processing. We will review your objection and cease or adjust the processing if your interests override our legitimate interests, unless we can demonstrate a compelling legitimate ground to continue.
Right to Withdraw Marketing Consent
If you have opted in to receive marketing communications from teosbet, you may withdraw that consent at any time with immediate effect by updating your notification preferences in your account dashboard or by contacting support@teosbet. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of the rights described above, please contact our privacy team at support@teosbet with the subject line referencing the right you wish to exercise (e.g., "Data Erasure Request" or "Data Access Request"). We will acknowledge all privacy rights requests within 5 business days and respond in full within 30 calendar days. If your request is complex or voluminous, we may extend this period by a further 30 days with prior notification.
8 Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which teosbet handles your personal data, we encourage you to contact us directly. Our privacy support team is available to respond to all privacy-related queries in English.
- Email: support@teosbet — please use the subject line "Privacy Query" or reference the specific right or concern in the subject line
- Live Chat: Available 24/7 via the teosbet platform — average response time under 2 minutes
- Response time: All privacy-related email queries will receive an acknowledgement within 5 business days (Bangladesh Standard Time, UTC+6) and a substantive response within 30 calendar days
teosbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this Policy, registered players will be notified via the email address on their account at least 14 days before the changes take effect. The date of the most recent update is always shown at the top of this page. Continued use of the teosbet platform after the effective date of a revised Policy constitutes acceptance of the updated terms.
Questions or Privacy Concerns?
Our support team is available around the clock to help with any privacy queries. You can also explore our FAQ for quick answers, or review our full Terms & Conditions for the complete user agreement.